Critical Incident TechniqueGenovate Toolkit

WHAT

Developed by Flanagan in 1954, the Critical Incident Technique (CIT) is originally a technique for collecting observations on human behaviour to identify a particular event that somehow has been critical, either positively or negatively. The technique can be used in interviews, in focus groups, or in workshop settings within a work group.

WHY

The CIT method identifies human behaviour that is either gender neutral or gender stereotypical in order to make people more aware of how different behaviours can influence other people, and what role they play in a specific setting, either by actively contributing or by not acting at all.


Time
2-4 h

People
1-7 persons

Dificulty
3

Phases
IDENTIFY-SHARE

Print

HOW

Prepare
Pens, papers
  1. Ask the participants to think about incidents, without regard to the perceived importance, that were critical either in a negative or a positive way in regards to gender equality. The important thing is that the incidents were in some way critical in regards to their experiences.
  2. Ask them to first write down their recollection of the incident, based on the questions, and then share their stories with each other. If it is difficult for the group members to share their stories, the facilitator can collect what they wrote and read them without identifying the author.
  • Describe a critical incident you have been part of that in a positive way concerns gender equality.
  • How did this make you feel?
  • Describe a critical incident that in a negative way concerns gender equality.
  • How did this make you feel?
  • Who was part of those incidents?
  • What did they do? How did they act or react?
  • How would you have liked each person involved in the incident to act?
  • What would you like them to do more of, less of, and differently in future situations?
  • Discuss the different experiences that have been related and how the positive incidents can occur more frequently and how the negative incidents can be avoided or handled differently by everybody involved
Reflect
  • What did we learn?
  • How can we develop our behaviour based on the described incidents?
  • How can we contribute to a positive change in behaviour?

Methods

Gender app

x h xx persons
WHAT

This is a tool for gender mainstreaming collaboratively created by two universities and some industry stakeholders, a gender mainstreaming checklist. The tool is designed to facilitate the integration of a gender and diversity perspective in projects and other activities. The app contains a checklist of practical gender mainstreaming in projects or other activities.

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Gender observations

2 h 1-3 persons
WHAT

Gender observations is a tool to explore and bring to life differences in how women and men act and react in everyday interactions.

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Gender system analysis

2-40 h 1-5 persons
WHAT

Despite a growing awareness of gender inequality there are still obsolete structures and practices within e.g. innovation systems. Acker for this reason proposed analysing gender systems in relation to structures, interactions, symbols, and identities.

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Value exercises

WHAT

Value exercise is a tool that encourages a discussion about your values, your team’s values, your organization’s values, and society’s values. The exercises can be a good way to begin a seminar or session, as an “ice breaker”, and as a way to stimulate new thinking. It can be varied in a number of ways, depending on issues, what statements are important to explore, and what prior knowledge and understanding participants have.

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World café

3-4 h 6-xx persons
WHAT

World café is a tool that invites stakeholders and other interested parties to explore questions and issues.

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Critical Incident Technique

2-4 h 1-7 persons
WHAT

Developed by Flanagan in 1954, the Critical Incident Technique (CIT) is originally a technique for collecting observations on human behaviour to identify a particular event that somehow has been critical, either positively or negatively. The technique can be used in interviews, in focus groups, or in workshop settings within a work group.

READ MORE

Personas

2-40 h 2-7 persons
WHAT

Personas are fictional descriptions of a person whose goals, feelings, perceptions, experiences, etc. are relevant to the work group it is designed for. It is a commonly implemented design method to make the design team emphasize user experiences.

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Action plan for change

X h X persons
WHAT

An action plan helps us go from visions to reality. It describes the way your team will use its knowledge, strategies, and competences to meet the objective of a gender equality and diversity aware innovation system. An action plan consists of a number of short- and long-term actions.

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